Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Need Assistance or a Reasonable Accommodation?
If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at talent@bixal.com and let us know how we can support you. You do not need to share personal details or disclose the nature of your request.  You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Why Bixal?

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Our values:

• People-First: Emphasizing the importance of people in all aspects of work.
• Collaboration and Transparency: Valuing teamwork and open communication.
• Growth Mindset: Encouraging innovation and continuous improvement.
• Creating Lasting Impact: Focusing on meaningful outcomes and positive change.

About the role:

As a UX Researcher on this project, you’ll be part of an interdisciplinary product team focused on human-centered design (HCD), Agile delivery, and AI-enhanced user experiences. You’ll collaborate with product managers, data analystsand other designers to maximize the impact of artificial intelligence (AI) products at the VA that improve Veterans’ healthand well-being, empowering health care providers’ experience, and scaling trustworthy AI solutions.

This is a full-time position contingent on contract award by our client, with a defined performance period of one base year and two, one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

Compensation:

The salary range for this role is $100,000 – $110,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.

Responsibilities:

• Collaborate closely with cross-functional team members and stakeholders to create and iterate on designs that meet user needs and business goals.
• Plan and conduct qualitative and quantitative research, including user and stakeholder interviews, surveys, usability testing, data analysis and synthesis to inform prioritization of AI use cases.
• Translate research insights into wireframes, mockups, and high-fidelity prototypes using tools like Figma, Sketch, or Adobe XD.
• Participate in pilot design and evaluation, including end-user engagement, product/ workflow training, monitoring product utilization, and gathering user acceptance and feedback.
• Create visual design assets and user interface components aligned with U.S. Web Design System (USWDS) standards.
• Ensure all designs meet or exceed accessibility requirements including Section 508 and WCAG 2.2 compliance.
• Participate in Agile ceremonies such as sprint planning, standups, reviews, and retrospectives.
• Collaborate with front-end developers to implement and refine design solutions.
• Document design decisions and maintain consistency across digital products.
• Other relevant duties as trained and qualified to perform.

Qualifications:

• Bachelor’s degree in a related field and at least four (4) years of relevant experience.
• Proven successful experience in user-centered design and UI design for web, mobile, or AI applications.
• Understanding of accessibility best practices and standards (Section 508, WCAG 2.2).
• Experience creating wireframes, mockups, and high-fidelity prototypes.
• Proven strong collaboration and communication skills.
• Demonstrated experience working in Agile environments.
• Experience using AI for business applications.
• Ability to obtain and maintain a Public Trust clearance.

Nice to Have Skills and Experience:

• Experience working with federal clients or within regulated environments is a plus.
• Familiarity with USWDS and federal digital service standards preferred.

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How We Support Our Team:

• Flex hours
• 401K with matching incentive
• Parental Leave
• Medical/dental/vision benefits
• Flex Spending Account
• Company provided short-term disability and life insurance
• Commuter benefits
• Paid Time Off (PTO)
• 11 Paid holidays

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.