Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Need Assistance or a Reasonable Accommodation?
If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at talent@bixal.com and let us know how we can support you. You do not need to share personal details or disclose the nature of your request.  You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Why Bixal?

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Our values:

• People-First: Emphasizing the importance of people in all aspects of work.

• Collaboration and Transparency: Valuing teamwork and open communication.

• Growth Mindset: Encouraging innovation and continuous improvement.

• Creating Lasting Impact: Focusing on meaningful outcomes and positive change.

About the role:

We are seeking a Technical Writer to support an initiative under the Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) IDIQ contract with the Department of Veterans Affairs (VA). This initiative aims to improve user experience and accessibility, increase mobile parity, and enhance system performance for Veterans accessing vital health services. This work aligns with human-centered design, Agile methodologies, and government digital services best practices to ensure equitable and secure digital access to health information.

This is a full-time position, with a defined performance period of one year with two one-year option periods. This contract is currently in its first option year period. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

Compensation:

The salary range for this role is $80,000 – $84,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.

Responsibilities:

• Support the content needs of product teams working on digital tools and applications.

• Create content that adapts to and aligns with the VA.gov style guide’s established voice, style, and plain language standards.

• Write or edit error messages and alerts.

• Collaborate with other members of the centralized content team within their workflow to achieve a high-quality final product for Veterans.

• Create plain-language content that is clear, accurate, consistent, compassionate, equitable, authoritative, accessible, and findable.

• Research the topic and related benefit for each request so as to write content that is accurate and well-informed.

• Use research findings to iterate on content

• Focus on the Veteran experience with all work produced.

• Other relevant duties as assigned and qualified/trained to perform

Qualifications:

• Bachelor’s degree in a related field, plus a minimum of two years of relevant experience.

• Understanding of human-centered design (HCD) strategies, methods, and approaches, and how content design fits in and elevates UX and product design deliverables and solutions.

• Experience working within cross-functional digital teams.

• Excellent verbal and written communication skills.

• Experience in writing, revising, sourcing, and aggregating content.

• An understanding of plain language guidelines and accessibility standards (Section 508, WCAG).

• Experience working with content management systems and/or digital experience. platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions.

• Ability to obtain and maintain a Public Trust clearance.

Nice to Have Skills and Experience:

• Experience with VA, federal health systems, or government digital transformation.

• Knowledge of veteran benefits, transition processes, or public service technology.
  

How We Support Our Team:

• Flex hours

• 401K with matching incentive

• Parental Leave

• Medical/dental/vision benefits

• Flex Spending Account

• Company provided short-term disability and life insurance

• Commuter benefits

• Paid Time Off (PTO)

• 11 Paid holidays

Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.